Are corded landline phones still worth it in 2026?
I see so many firms moving to softphones (Teams/Zoom), but our reception team really prefers the feel and reliability of a physical desk phone. Are standard landlines still worth investing in for a busy front desk?
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I think physical desk phones still have a place, especially for busy reception areas where staff answer calls all day. A dedicated handset is often more comfortable, quicker to use, and less distracting than constantly switching between apps on a computer. Softphones are great for remote workers, but many businesses benefit from having reliable hardware at the front desk. We still use landline phones for reception because they're simple, dependable, and easy for new staff to learn. A hybrid setup with desk phones and softphones can provide the best balance of flexibility and reliability.